Click on the arrows next to each subject to expand the topics.
1. Mobile Devices
- 1.1 Laptop Keyboard – Hardware/Device Replacement
- 1.1 Hard Drive – Hardware/Device Replacement
- 1.1 Memory – Hardware/Device Replacement
- 1.1 Smart Card Reader – Hardware/Device Replacement
- 1.1 Optical Drive – Hardware/Device Replacement
- 1.1 Wireless / Bluetooth / Cellular Card – Hardware / Device Replacement
- 1.1 Video Card – Hardware/Device Replacement
- 1.1 Mini PCIe – Hardware/Device Replacement
- 1.1 Screen – Hardware/Device Replacement
- 1.1 DC Jack – Hardware/Device Replacement
- 1.1 Battery – Hardware/Device Replacement
- 1.1 Touchpad- Hardware/Device Replacement
- 1.1 Plastics / Frames – Hardware/Device Replacement
- 1.1 Speaker – Hardware/Device Replacement
- 1.1 System Board – Hardware/Device Replacement
- 1.1 CPU – Hardware/Device Replacement
- 1.2 Laptop Display Types
- 1.2 WiFi Antenna Connector – Laptop
- 1.2 Webcam – Laptop
- 1.2 Microphone – Laptop
- 1.2 Inverter – Laptop
- 1.2 Digitizer / Touchscreen – Laptop
- 1.3 Laptop Special Function Keys
- 1.3 Laptop Docking Station
- 1.3 Laptop Port Replicator
- 1.3 Physical Laptop Lock and Cable Lock
- 1.3 Rotating / Removable Screens – Laptop
- 1.4 Tablets
- 1.4 Smartphones
- 1.4 Wearable Technology Devices
- 1.4 E-Readers
- 1.4 GPS
- 1.5 Mobile Wired Connection Types
- 1.5 Wireless Connection Types
- 1.5 Accessories
- 1.6 Bluetooth
- 1.6 Corporate and ISP email configuration
- 1.6 Integrated commercial provider email configuration
- 1.6 PRI Updates / PRL Updates / Baseband Updates
- 1.6 Radio Firmware
- 1.6 IMEI vs. IMSI
- 1.6 VPN
- 1.7 Mobile Device Synchronization
- 1.7 Mutual Authentication for Multiple Services (SSO)
2. Networking
- 2.1 TCP/IP Introduction
- 2.1 Ports & Protocols: 21 – FTP
- 2.1 Ports & Protocols: 22 – SSH
- 2.1 Ports & Protocols: 23 – Telnet
- 2.1 Ports & Protocols: 25 – SMTP
- 2.1 Ports & Protocols: 53 – DNS
- 2.1 Ports & Protocols: 80 – HTTP and 443-HTTPS
- 2.1 Ports & Protocols: 110 – POP3
- 2.1 Ports & Protocols: 143 – IMAP
- 2.1 Ports & Protocols: 3389 – RDP
- 2.1 Ports & Protocols: 137-139 – NetBIOS/NetBT
- 2.1 Ports & Protocols: 445 – SMB/CIFS
- 2.1 Ports & Protocols: 427 – SLP
- 2.1 Ports & Protocols: 548 – AFP
- 2.1 Ports & Protocols: 67/68 – DHCP
- 2.1 Ports & Protocols: 389 – LDAP
- 2.1 Ports & Protocols: 161/162 – SNMP
- 2.1 Ports & Protocols: TCP vs. UDP
- 2.2 Routers
- 2.2 Switches
- 2.2 Access Points
- 2.2 Firewall
- 2.2 Network Interface Card
- 2.2 Repeater
- 2.2 Hub
- 2.2 Cable/DSL Modem
- 2.2 Bridge
- 2.2 Patch Panel
- 2.2 Power Over Ethernet (PoE)
- 2.2 Ethernet over Power
- 2.3 Router/Switch Functionality – SOHO Network
- 2.3 Access Point Settings – SOHO Network
- 2.3 IP Addressing – SOHO Network
- 2.3 NIC Configuration – SOHO Network
- 2.3 End-user device configuration – SOHO Network
- 2.3 IoT Device Configuration
- 2.3 Cable/DSL Modem Configuration – SOHO Network
- 2.3 Firewall Settings – SOHO Network
- 2.3 QoS – SOHO Network
- 2.3 Wireless Settings – SOHO Network
- 2.4 802.11 Wireless Networking Protocols
- 2.4 Bluetooth Wireless Networking Protocols
- 2.4 NFC Wireless Networking Protocol
- 2.4 RFID Wireless Networking Protocol
- 2.4 Zigbee Wireless Networking Protocol
- 2.4 Z-Wave Wireless Networking Protocol
- 2.4 3G / 4G / 5G / LTE
- 2.5 Server Roles
- 2.5 Internet Appliances
- 2.5 Legacy/Embedded Systems – Networked Hosts
- 2.6 IP Addressing
- 2.6 IPv4 vs. IPv6
- 2.6 Subnet Mask
- 2.6 Gateway
- 2.6 VPN
- 2.6 VLAN
- 2.6 NAT
- 2.7 Cable Internet Connection
- 2.7 DSL Internet Connection
- 2.7 Dial Up Internet Connection
- 2.7 Fiber Internet Connection
- 2.7 Satellite Internet Connection
- 2.7 ISDN Internet Connection
- 2.7 Cellular Internet Connection
- 2.7 Line-of-Sight Wireless Internet Service
- 2.7 Network Types
- 2.8 Networking Tools
3. Hardware
- 3.1 Ethernet Network Cable
- 3.1 Fiber Network Cable
- 3.1 Coaxial Network Cable
- 3.1 Speed and Transmission Limitations of Network Cable
- 3.1 VGA – Video Cable
- 3.1 HDMI – Video Cable
- 3.1 DisplayPort – Video Cable
- 3.1 DVI ( DVI-D/DVI-I) – Video Cable
- 3.1 Lightning – Multipurpose Cable
- 3.1 Thunderbolt – Multipurpose Cable
- 3.1 USB – Multipurpose Cable
- 3.1 Serial – Peripheral Cable
- 3.1 Hard Drive Cables
- 3.1 Adapters
- 3.2 Connector Type Identification
- 3.3 RAM Types
- 3.4 Optical Drives
- 3.4 Solid-State Drives
- 3.4 Flash Storage
- 3.4 RAID Configurations
- 3.4 Hot Swappable Storage Configuration
- 3.5 Motherboard Form Factors
- 3.5 Motherboard Connector Types
- 3.5 BIOS/UEFI settings
- 3.5 BIOS/UEFI Security & Drive Encryption
- 3.5 CMOS Battery
- 3.5 CPU Features
- 3.5 AMD & Intel Compatibility
- 3.5 Cooling Mechanism
- 3.5 Expansion Card Installation
- 3.5 Video Expansion Cards
- 3.5 Sound Cards – Expansion Cards
- 3.5 Network Interface Card – Expansion Cards
- 3.5 USB Expansion Card
- 3.5 eSATA Card – Expansion Cards
- 3.6 Printer
- 3.6 ADF / Flatbed Scanner
- 3.6 Barcode Scanner / QR Scanner
- 3.6 Monitors
- 3.6 VR Headset
- 3.6 Optical Drive Types
- 3.6 Mouse
- 3.6 Keyboard
- 3.6 Touchpad
- 3.6 Signature Pad
- 3.6 Game Controllers
- 3.6 Camera/ Webcam
- 3.6 Microphone
- 3.6 Speakers
- 3.6 Headset
- 3.6 Projector
- 3.6 External Storage Drives
- 3.6 KVM
- 3.6 Magnetic Reader / Chip Reader
- 3.6 NFC / Tap Pay Device
- 3.6 Smart Card Reader
- 3.7 Power Supply
- 3.8 Custom PC Configurations
- 3.9 Install and Configure Desktops
- 3.9 Install and Configure Laptop / Common Mobile Devices
- 3.10 Configure SOHO Multifunction Devices / Printers Drivers and Settings
- 3.10 Configure SOHO Device Sharing
- 3.10 Integrated Print Server (Hardware)
- 3.10 Cloud Printing / Remote Printing
- 3.10 Sharing Local / Networked Device via Operating System Settings
- 3.10 Data Privacy – Public / Shared Devices
- 3.11 Install and Maintain Laser Printers
- 3.11 Install and Maintain Inkjet Printers
- 3.11 Install and Maintain Thermal Printers
- 3.11 Install and Maintain Virtual Printers
- 3.11 Install and Maintain 3D Printers
4. Virtualization and Cloud Computing
- 4.1 Common Cloud Models
- 4.1 Shared Resources
- 4.1 Rapid Elasticity
- 4.1 On-Demand Cloud Computing
- 4.1 Resource Pooling
- 4.1 Measured Service
- 4.1 Metered Cloud Computing
- 4.1 Off-Site Email Applications
- 4.1 Cloud File Storage Service
- 4.1 Virtual Application Streaming / Cloud-Based Applications
- 4.1 Virtual Desktop
- 4.2 Configure Client-Side Virtualization
5. Hardware and Network Troubleshooting
- 5.1 Best Practice Methodology to Resolve Problems.
- 5.2 Troubleshoot Unexpected Shutdowns
- 5.2 Troubleshoot System Lockups
- 5.2 Troubleshoot POST Code Beeps
- 5.2 Troubleshoot Blank Screen on Bootup
- 5.2 Troubleshoot Continuous Reboots
- 5.2 Troubleshoot No Power
- 5.2 Troubleshoot Overheating
- 5.2 Troubleshoot Loud noise
- 5.2 Troubleshoot Intermittent Device Failure
- 5.2 Troubleshoot Fans Spin – No Power to Other Devices
- 5.2 Troubleshoot Indicator Lights
- 5.2 Troubleshoot Smoke or Burning Smell
- 5.2 Troubleshoot Proprietary Crash Screens (BSOD/Pin Wheel)
- 5.2 Troubleshoot Distended Capacitors
- 5.2 Troubleshoot Log Entries and Error Messages
- 5.3 Troubleshoot Hard Drive and RAID Arrays
- 5.4 Troubleshoot Video, Projector, and Display Issues.
- 5.5 Troubleshoot Common Mobile Device Issues Part 1
- 5.5 Troubleshoot Common Mobile Device Issues Part 2
- 5.5 Troubleshoot Common Mobile Device Issues Part 3
- 5.5 Troubleshoot Common Mobile Device Issues Part 4
- 5.5 Disassembling processes for proper reassembly
- 5.6 Troubleshooting Printers Part 1
- 5.6 Troubleshooting Printers Part 2
- 5.6 Troubleshooting Printers Part 3
- 5.6 Troubleshooting Printers Part 4
- 5.7 Troubleshooting Network Problems Part 1
- 5.7 Troubleshooting Network Problems Part 2
- 5.7 Troubleshooting Network Problems Part 3