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Comptia A Plus 220-1002 Study Guide

ct_admin March 2, 2019

CompTIA A+(Plus) 220-1002 Overview

Click on the arrows next to each subject to expand the topics.

1. Operating Systems

  • 1.1 32-bit vs. 64-bit Operating Systems
  • 1.1 Operating Systems
  • 1.1 OS Vendor Specific Limitations
  • 1.1 Compatibility concerns between operating systems
  • 1.2 Compare and contrast features of Microsoft Windows versions.
  • 1.2 Corporate vs. Personal Needs
  • 1.2 Desktop Styles / User Interface
  • 1.3 Boot Methods
  • 1.3 Types of OS Installations
  • 1.3 Partitioning
  • 1.3 File System Types
  • 1.3 File System Formatting
  • 1.3 Load alternate third-party drivers when necessary
  • 1.3 Workgroup vs. Domain setup
  • 1.3 Time / Date / Region / Language Settings
  • 1.3 Driver installation, software, and Windows updates
  • 1.3 Factory recovery partition
  • 1.3 Properly formatted boot drive with the correct partitions/format
  • 1.3 Prerequisites / Hardware Compatibility
  • 1.3 Application Compatibility
  • 1.3 OS Compatibility / Upgrade Path
  • 1.4 Microsoft Command Line Navigation
  • 1.4 Microsoft Command Line: ipconfig
  • 1.4 Microsoft Command Line: ping
  • 1.4 Microsoft Command Line: tracert
  • 1.4 Microsoft Command Line: netstat
  • 1.4 Microsoft Command Line: nslookup
  • 1.4 Microsoft Command Line: shutdown
  • 1.4 Microsoft Command Line: dism
  • 1.4 Microsoft Command Line: sfc
  • 1.4 Microsoft Command Line: chkdsk
  • 1.4 Microsoft Command Line: diskpart
  • 1.4 Microsoft Command Line: taskkill
  • 1.4 Microsoft Command Line: gpupdate and gpresult
  • 1.4 Microsoft Command Line: format
  • 1.4 Microsoft Command Line: copy, xcopy, robocopy
  • 1.4 Microsoft Command Line: net
  • 1.4 Microsoft Command Line: [command name] /?
  • 1.4 Commands available with standard privileges vs. administrative privileges
  • 1.5 Computer Management
  • 1.5 Device Manager
  • 1.5 Local Users and Groups
  • 1.5 Local Security Policy
  • 1.5 Performance Monitor
  • 1.5 Services
  • 1.5 System Configuration
  • 1.5 Task Scheduler
  • 1.5 Component Services
  • 1.5 Data Sources
  • 1.5 Print Management
  • 1.5 Windows Memory Diagnostics
  • 1.5 Windows Firewall
  • 1.5 Windows Advanced Security
  • 1.5 Windows Event Viewer
  • 1.5 Windows User Account Management
  • 1.5 Msconfig
  • 1.5 Disk Management
  • 1.5 System Utilities: regedit
  • 1.5 System Utilities: command
  • 1.5 System Utilities: services.msc
  • 1.5 System Utilities: mmc
  • 1.5 System Utilities: mstsc
  • 1.5 System Utilities: notepad
  • 1.5 System Utilities: explorer
  • 1.5 System Utilities: msinfo32
  • 1.5 System Utilities: dxdiag
  • 1.5 System Utilities: Disk Defragmenter
  • 1.5 System Utilities: System Restore
  • 1.5 System Utilities: Windows Update
  • 1.6 Internet Options
  • 1.6 Display Settings
  • 1.6 User Accounts
  • 1.6 Folder Options
  • 1.6 System
  • 1.6 Windows Firewall
  • 1.6 Power Options
  • 1.6 Credential Manager
  • 1.6 Programs and Features
  • 1.6 HomeGroup
  • 1.6 Devices and Printers
  • 1.6 Control Panel: Sound
  • 1.6 Control Panel: Troubleshooting
  • 1.6 Control Panel: Networking and Sharing Center
  • 1.6 Control Panel: Device Manager
  • 1.6 Control Panel: BitLocker
  • 1.6 Control Panel: Sync Center
  • 1.7 Application Installation and Configuration Concepts
  • 1.8 HomeGroup vs. Workgroup
  • 1.8 Domain Setup
  • 1.8 Network Shares / Administrative Shares / Mapping Drives
  • 1.8 Printer Sharing vs Network Printer Mapping
  • 1.8 Establish Networking Connections
  • 1.8 Proxy Settings
  • 1.8 Remote Desktop Connection
  • 1.8 Remote Assistance
  • 1.8 Home vs. Work vs. Public network settings
  • 1.8 Firewall Settings
  • 1.8 Configuring an alternative IP address in Windows
  • 1.8 Network Card Properties
  • 1.8 QoS
  • 1.8 BIOS (On-Board NIC)
  • 1.9 Mac OS and Linux Best Practices
  • 1.9 Mac OS and Linux Tools: Backup / Time Machine
  • 1.9 Mac OS and Linux Tools: Restore / Snapshot
  • 1.9 Mac OS and Linux Tools: Image Recovery
  • 1.9 Mac OS and Linux Tools: Disk Maintenance Utilities
  • 1.9 Mac OS and Linux Tools: Shell / Terminal
  • 1.9 Mac OS and Linux Tools: Screen Sharing
  • 1.9 Mac OS and Linux Tools: Force Quit
  • 1.9 Mac OS Features
  • 1.9 Basic Linux Commands: ls, grep, cd, shutdown, pwd, passwd
  • 1.9 Basic Linux Commands: mv, cp, rm, chmod, chown
  • 1.9 Basic Linux Commands: iwconfig, ipconfig, ps, su, sudo, apt-get, vi, dd, kill

2. Security

  • 2.1 Physical Security: Mantrap
  • 2.1 Physical Security: Badge Reader
  • 2.1 Physical Security: Smart Card
  • 2.1 Physical Security: Security Guard and Door Locks
  • 2.1 Physical Security: Biometric Locks
  • 2.1 Physical Security: Hardware Tokens
  • 2.1 Physical Security: Cable, Server, USB Locks
  • 2.1 Physical Security: Privacy Screen
  • 2.1 Physical Security: Key Fobs
  • 2.1 Physical Security: Entry Control Roster
  • 2.2 Active Directory Security Concepts
  • 2.2 Software Tokens
  • 2.2 MDM Policies
  • 2.2 Port Security
  • 2.2 MAC Address Filtering
  • 2.2 Certificates
  • 2.2 Antivirus / Anti-malware
  • 2.2 Firewalls
  • 2.2 User Authentication / Strong Passwords
  • 2.2 Multifactor Authentication
  • 2.2 Directory Permissions
  • 2.2 VPN
  • 2.2 DLP
  • 2.2 Access Control List
  • 2.2 Smart Card
  • 2.2 Email Filtering
  • 2.2 Trusted / Untrusted Software Sources
  • 2.2 Principle of Least Privilege
  • 2.3 Wireless Security Protocols
  • 2.3 Wireless Authentication Methods
  • 2.4 Malware: Ransomware
  • 2.4 Malware: Trojan
  • 2.4 Malware: Keylogger
  • 2.4 Malware: Rootkit
  • 2.4 Malware: Virus
  • 2.4 Malware: Botnet
  • 2.4 Malware: Worm
  • 2.4 Malware: Spyware
  • 2.4 Malware Prevention Tools and Methods: Antivirus / Anti-malware
  • 2.4 Malware Prevention Tools and Methods: Recovery Console
  • 2.4 Malware Prevention Tools and Methods: Backup / Restore
  • 2.4 Malware Prevention Tools and Methods: End User Education
  • 2.4 Malware Prevention Tools and Methods: Software Firewalls
  • 2.4 Malware Prevention Tools and Methods: DNS Configuration
  • 2.5 Social Engineering
  • 2.5 Denial of Service (DDos & Dos)
  • 2.5 Zero Day
  • 2.5 Man in the Middle
  • 2.5 Brute Force
  • 2.5 Dictionary Attack
  • 2.5 Rainbow Table
  • 2.5 Spoofing
  • 2.5 Non Compliant Systems
  • 2.5 Zombie
  • 2.6 Windows User and Groups
  • 2.6 NTFS vs Share Permissions
  • 2.6 Shared Files and Folders
  • 2.6 Windows Security Settings: System Files and Folders
  • 2.6 User Authentication
  • 2.6 User Authentication
  • 2.6 Run as Administrator. Vs Standard User
  • 2.6 Bitlocker and Bitlocker To Go
  • 2.6 EFS
  • 2.7 Password Best Practices
  • 2.7 Account Management Best Practices
  • 2.7 Disable Account
  • 2.7 Disable Autorun
  • 2.7 Data Encryption
  • 2.7 Patch / Update Management
  • 2.8 Mobile Screen Locks
  • 2.8 Mobile Device Security Part 1
  • 2.8 Mobile Device Security Part 2
  • 2.8 Mobile Device Security Part 3
  • 2.8 Mobile Device Policies and Procedures
  • 2.9 Physical Data Destruction
  • 2.9 Recycling or Repurposing Best Practices
  • 2.10 Configure Security on SOHO Wireless Network
  • 2.10 Configure Security on SOHO Wireless and Wired Networks Part 1
  • 2.10 Configure Security on SOHO Wireless and Wired Networks Part 2
  • 2.10 Configure Security on SOHO Wireless and Wired Networks Part 3
  • 3.1 Troubleshoot Windows: Limited Connectivity

3. Software Troubleshooting

  • 3.1 Troubleshoot Windows: Slow Performance
  • 3.1 Troubleshoot Windows: Failure to Boot or No OS Found
  • 3.1 Troubleshoot Windows: Application Crashes
  • 3.1 Troubleshoot Windows: Blue Screens or Black Screens
  • 3.1 Troubleshoot Windows: Printing Issues
  • 3.1 Troubleshoot Windows: Services Fail to Start
  • 3.1 Troubleshoot Windows: Slow Bootup
  • 3.1 Troubleshoot Windows: Slow Profile Load
  • 3.1 Common Windows Solutions: Defragment the Hard Drive
  • 3.1 Common Windows Solutions: Reboot or Kill Tasks
  • 3.1 Common Windows Solutions: Restart Services
  • 3.1 Common Windows Solutions: Update Network Settings
  • 3.1 Common Windows Solutions: Reimage / Reload OS
  • 3.1 Common Windows Solutions: Roll Back Updates or Device Drivers
  • 3.1 Common Windows Solutions: Apply Updates
  • 3.1 Common Windows Solutions: Repair Application
  • 3.1 Common Windows Solutions: Update Boot Order
  • 3.1 Common Windows Solutions: Disable Windows Services / Applications
  • 3.1 Common Windows Solutions: Disable Application Startup
  • 3.1 Common Windows Solutions: Safe Boot
  • 3.1 Common Windows Solutions: Rebuild Windows Profiles
  • 3.2 Common Security Issue Symptoms Part 1
  • 3.2 Common Security Issue Symptoms Part 2
  • 3.2 Common Security Issue Symptoms Part 3
  • 3.2 Common Security Issue Symptoms: Hijacked Email
  • 3.2 Common Security Issue Symptoms: Access Denied, Invalid Certificate, Logs
  • 3.3 Best Practice Procedures for Malware Removal
  • 3.4 Troubleshoot Mobile OS Application Issues: Dim Display
  • 3.4 Troubleshoot Mobile OS Application Issues: Connectivity
  • 3.4 Troubleshoot Mobile OS Application Issues: Touchscreen Non-Responsive or Inaccurate
  • 3.4 Troubleshoot Mobile OS Application Issues: Apps Not Loading
  • 3.4 Troubleshoot Mobile OS Application Issues: Slow Performance
  • 3.4 Troubleshoot Mobile OS Application Issues: Unable to Decrypt Email
  • 3.4 Troubleshoot Mobile OS Application Issues: Extremely Short Battery Life
  • 3.4 Troubleshoot Mobile OS Application Issues: Overheating
  • 3.4 Troubleshoot Mobile OS Application Issues: Frozen System
  • 3.4 Troubleshoot Mobile OS Application Issues: No Sound From Speakers
  • 3.4 Troubleshoot Mobile OS Application Issues: System Lockout

4. Operational Procedures

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